Refund policy

At Skoot Ezy, we value your satisfaction and strive to provide the best products and services. If you find yourself dissatisfied with your purchase, we have a straightforward return policy in place.

Our 7-day refund policy starts from the day you receive your order. If the product does not meet your expectations, you have two options to initiate the refund process. Firstly, you can request a refund through your Skoot Ezy account. Simply log in, navigate to your order history, and submit a refund request.

Once we receive your request, you can proceed to return the product to us. It's important to note that the product must be returned in its original condition, including all accessories and packaging. Any signs of tampering or damage may result in the refusal of the refund. We recommend using a reliable shipping method with tracking to ensure the safe return of the item.

Upon receiving the returned merchandise, we will thoroughly inspect it to ensure it meets our refund criteria. Once the inspection is complete, we will release the reimbursement to you. The refund will be issued through the same payment method used for the original purchase. Please allow a reasonable processing time for the refund to reflect in your account.

We are committed to providing a fair and transparent return process. If you have any questions or need assistance with your refund, our customer support team is here to help. You can reach us through the contact information provided on our website.

Please remember that our return policy is designed to protect both our customers and our business. By adhering to the guidelines and returning the product in its original condition, we can ensure a smooth and efficient refund process.

Thank you for choosing Skoot Ezy. We value your trust and look forward to serving you again in the future.