Refund & Return Policy
Skoot Ezy's Hassle-Free Return and Refund Policy: Your Satisfaction is Our Priority
At Skoot Ezy, we are committed to ensuring your satisfaction with every purchase you make. In the unlikely event that you are dissatisfied with the product you have received, we have a comprehensive return and refund policy in place to provide you with peace of mind.
Our 7-day refund and return policy starts from the day you receive your order. If, within this timeframe, you find the product to be unsatisfactory, you have the following options available:
Request a Refund through Your Skoot Ezy Account: Simply log in to your Skoot Ezy account and navigate to the order history section. Locate the specific order containing the item you wish to return, and initiate a refund request. Our customer support team will promptly review your request and guide you through the process.
Return the Product to Us: Once your refund request has been approved, we will provide you with the necessary instructions to return the product to us. We kindly ask that you carefully package the item to prevent any damage during transit. You will be responsible for the shipping fees associated with the return.
Reimbursement Release: Upon receiving the returned merchandise, our quality control team will inspect it to ensure it is in its original condition. It is essential that the product is returned to us without any tampering or alterations. If we find that the goods have been tampered with, we reserve the right to refuse the refund. Assuming the product meets our return criteria, we will proceed with releasing the reimbursement to you.
Skoot Ezy values transparency and fairness in all our transactions, and we strive to process refunds as efficiently as possible. Please note that the refund will be issued in the original form of payment used during the purchase. It may take a few business days for the refund to reflect in your account, depending on your financial institution's policies.
We encourage you to carefully review our Return and Refund Policy to ensure a smooth and hassle-free experience. We are here to address any concerns or questions you may have throughout the process, and our dedicated customer support team is always ready to assist you.
Your satisfaction is our priority at Skoot Ezy. Shop with confidence, knowing that we have your back in case of any unforeseen circumstances. We value your trust and strive to provide you with the best shopping experience possible.